FAQ

  • For all information regarding shipping times, please visit our shipping policy page.

  • We currently ship our products to the United Kingdom.

  • We offer FREE shipping on all our products.

  • Once your order has been dispatched, we will send you a tracking email. Here you can view the status of your order and provide further instructions to the courier if necessary.

  • Once you have decided on the product(s) you want to buy from us, we offer you various payment methods.

    Currently available: Apple Pay, Google Pay, Visa, Mastercard, Maestro, AMEX, PayPal.

  • If you need to cancel your order, please ensure that the cancellation request is made within 24 hours of purchase. Unfortunately, we are unable to process cancellations beyond this 24-hour window as orders are quickly prepared for dispatch.

    To cancel your order, simply email us at info@strada-london.co.uk with your order details, and our team will assist you promptly.

  • You will receive an order confirmation by email immediately after placing your order. This email contains the order number, order overview and delivery address.

  • Yes, we recommend that you email our customer service team as soon as possible so that they can change the address information.

    Unfortunately, we are unable to change the details of your order once it has been dispatched. To be on the safe side, please contact our customer service team to discuss solutions.

  • As part of our commitment to customer satisfaction, we accept returns to our UK warehouse and offer a 30-day return policy, starting from the date you receive the item.

  • If you have any questions, please do not hesitate to contact us at info@strada-london.co.uk, or alternatively via our contact form.

    Our experts are available 7 days a week to answer all your questions.