Shipping Policy

Holiday Delivery Notice

Due to the busy holiday season, delivery times may be delayed. While we will do our best to ensure timely delivery, we cannot guarantee orders will arrive before Christmas due to seasonal demand.

Section 1 - Average Delivery Time

At STRADA. LONDON, once your order is placed, we require 1 to 3 working days to process it. During weekdays, processing typically takes one working day. However, if you place your order on a Friday evening or over the weekend, processing may take slightly longer. After your order is processed, it will be dispatched, and delivery generally takes an average of 8 to 12 working days.

We are committed to making the ordering and delivery process seamless for our customers. Should you have any questions or concerns, please feel free to reach out to our customer service team. Below, we outline the order processing and delivery procedures.

Section 2 - Placing an Order

The order placement process at STRADA. LONDON is designed to be straightforward. Begin by navigating to the product page and adding your desired item to your shopping cart by clicking on the black "Add to cart" button.

It is essential to verify that you have selected the correct product variants. If everything is satisfactory, please click on the "Proceed to checkout" button. On the following information page, you will need to enter your shipping address accurately. Ensure all information is correct before proceeding by clicking the "Continue shipping" button.

On the "Dispatch" page, you will have an opportunity to review the entered address details. We would like to highlight that all shipments are dispatched free of charge as a token of our appreciation to our customers. Once you have confirmed your address, you may continue by clicking the "Proceed to payment" button.

In the payment section, you will have various payment options available. At STRADA. LONDON, all payment methods are secured with SSL encryption, ensuring a safe payment environment.

- Credit Card (AMEX, Mastercard, Maestro, Visa)
- PayPal
- EPS
- Immediate Payment

After selecting your preferred payment method, click on the "Complete Order" button, which will redirect you to your chosen payment gateway. Follow the instructions provided to finalize your order. If you encounter any issues, please do not hesitate to contact us for assistance.

Section 3 - Shipping Costs

We proudly offer free shipping for every order. All our products are delivered directly to your door at no additional cost, with no minimum order quantity required.

Section 4 - Shipping Your Order

Have you discovered the perfect look or accessory on our website? We understand your eagerness to receive it promptly! That’s why we work diligently to process and ship your order as quickly as possible.

To maintain fair pricing for our products, we have opted to consolidate parcels and ship them once we reach our minimum quantity. We appreciate your understanding and support in helping us contribute to a healthier and more sustainable world.

For any inquiries regarding timely dispatch, please contact us via info@strada-london.co.uk. Our customer service team is ready to assist you with the optimal solution.

Section 5 - Responsibility for Lost or Stolen Items

Please note that we cannot be held responsible for any lost or stolen items during transit or after your order has been delivered. Once your order has left our facility and been marked as delivered by the shipping carrier, we are no longer liable for any loss or theft. We strongly recommend ensuring that your delivery location is secure and using any tracking information provided to monitor your shipment.